Privacy Policy

Novera Compounds (“we,” “our,” “us”) is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, or engage with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information through various interactions, including but not limited to:

Information You Provide Directly

• Name, job title, and company name
• Email address and phone number
• Billing and shipping information
• Information submitted through contact forms, catalogue requests, or inquiries
• Communications sent to us via email or other channels

Automatically Collected Information

• IP address and general location data
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

This information helps us understand how our website is used and improve its performance and usability.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Responding to inquiries and providing requested information
• Delivering products, services, and support
• Providing access to catalogues and technical documentation
• Managing logistics, fulfillment, and customer relationships
• Improving website functionality and user experience
• Complying with legal, regulatory, and contractual obligations
• Protecting the security and integrity of our systems

We do not sell or rent personal data to third parties.

3. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract or pre-contractual obligations
• Compliance with legal or regulatory requirements
• Legitimate business interests, provided they do not override individual rights

4. Sharing and Disclosure of Information

We may share information only when necessary and under appropriate safeguards, including with:

• Trusted service providers (e.g., logistics partners, IT providers, analytics services)
• Third-party laboratories or consultants, where relevant to service delivery
• Legal, regulatory, or governmental authorities when required by law

All third parties are required to handle information securely and in accordance with applicable data protection standards.

5. International Data Transfers

Due to the global nature of our operations, information may be transferred and processed in jurisdictions outside your country of residence. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and maintain adequate levels of protection.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. When information is no longer required, it is securely deleted or anonymized.

7. Data Security

Novera Compounds implements appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. While no system can be guaranteed to be completely secure, we continuously review and enhance our security practices.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality and analyze usage patterns. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• The right to access your data
• The right to request correction or deletion
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent, where applicable

Requests can be submitted using the contact details below.

10. Third-Party Websites

Our website may contain links to external websites. Novera Compounds is not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of any external websites they visit.

11. Children’s Privacy

Our website and services are intended for business and professional use only. We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Novera Compounds
15442 VENTURA BLVD., STE 201-2174
SHERMAN OAKS, CALIFORNIA 91403
+1 844 506 1747 (Toll-free)